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Refund Policy

Last updated: [date]

ShaadiCards sells digital, customised, single-use invitation cards. Because a card is delivered instantly and cannot be reused after your event, the following rules apply.

Before the link is generated

If you have paid but not yet generated your invitation link, you may request a refund by contacting us within [7] days of purchase. We will refund the amount paid to the original payment method after deducting any gateway fees that cannot be recovered.

After the link is generated

Once you confirm and generate your link, the card is locked and delivered. No refunds are available after this point, because the card cannot be edited or reused. Please check your event date, names and details carefully at the review step.

Exceptions

We will refund or fix the card if (a) you were charged more than once for the same order, (b) payment was taken but the order was not delivered, or (c) the card fails to load or play because of a fault on our side that we cannot fix within a reasonable time.

Expired cards

Links stop working after the event date and are deleted automatically. This is not a fault and does not qualify for a refund.

How to request a refund

Email [support email] with your order number. We respond within [3] business days. Approved refunds take [5 to 10] business days to appear, depending on your bank or wallet.